Your privacy is important to us. This Privacy Policy explains how we collect, use, process, disclose, store, and protect your personal information when you visit
bheenionline.com ("Website"), communicate with us, create an account, subscribe to our communications, or purchase our products.
We are committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws, including applicable provisions of India's Digital Personal Data Protection Act, 2023 and rules made thereunder.
Please read this Privacy Policy carefully to understand how we handle your personal information.
1. INFORMATION WE COLLECT
We may collect different types of personal information depending on how you interact with Bheeni.
A. Information You Provide to Us
When you place an order, create an account, contact us, subscribe to communications, submit a review, or otherwise interact with our Website, you may provide information including:
Full name
Email address
Phone number
Billing address
Shipping address
Account information
Order and purchase details
Payment and transaction confirmation information
Customer support communications
Product reviews, ratings, and feedback
Newsletter and marketing subscription preferences
Information you voluntarily provide through forms, surveys, promotions, or other interactions
We do not intentionally store complete debit card, credit card, or other sensitive payment credentials. Payments are processed through third-party payment service providers and payment gateways.
B. Information Collected Automatically
When you visit or interact with our Website, certain information may be collected automatically through cookies, pixels, analytics technologies, server logs, and similar technologies.
This may include:
IP address
Browser type
Device type and identifiers
Operating system
Pages viewed
Products viewed
Search queries
Time spent on pages
Referral URLs
Approximate geographic location
Shopping and browsing activity
Cart activity
Cookie and similar technology identifiers
Website interaction and performance information
We use this information to operate the Website, understand how customers use it, improve our services, maintain security, and, where permitted, measure and personalize marketing.
2. HOW WE USE YOUR INFORMATION
We may use personal information for purposes including:
Processing, managing, and fulfilling orders
Verifying and facilitating payments
Delivering products
Providing order confirmations
Providing shipping and delivery updates
Processing returns, exchanges, cancellations, and refunds
Providing customer support
Responding to questions, complaints, and requests
Managing customer accounts
Maintaining records of transactions
Improving our Website, products, and customer experience
Understanding Website usage and customer preferences
Personalizing content and shopping experiences
Conducting analytics and measuring Website performance
Preventing fraud and unauthorized transactions
Detecting and addressing security incidents
Protecting our Website, customers, and business
Complying with applicable legal, regulatory, tax, accounting, and contractual requirements
Sending marketing and promotional communications where permitted and, where required, with your consent
Measuring the effectiveness of advertising and marketing campaigns
We will process personal information only for legitimate and lawful purposes and in accordance with applicable law.
3. CONSENT AND YOUR CHOICES
Where applicable law requires your consent for a particular use of personal information, we will seek that consent before carrying out such processing.
You may withdraw your consent where processing is based on consent, subject to applicable law and any processing necessary to complete existing transactions or meet legal requirements.
For example, you may withdraw consent to promotional email communications by using the unsubscribe link included in our marketing emails.
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
4. PAYMENT INFORMATION
Payments made through our Website are processed through trusted third-party payment gateways and payment service providers.
Bheeni does not intentionally receive or store your complete debit card or credit card information.
Payment service providers may independently collect and process information required to complete your transaction in accordance with their own privacy policies and security practices.
Where applicable, payment processing services use security standards such as the Payment Card Industry Data Security Standard (PCI DSS).
5. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information.
However, we may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
Shopify and e-commerce infrastructure providers
Payment gateways and payment service providers
Banks and financial service providers involved in transactions
Shipping, courier, fulfilment, and logistics providers
Website hosting and technology providers
Analytics providers, including Google Analytics
Advertising and marketing platforms
Email and communication service providers
Customer support providers
Fraud prevention and security providers
Professional advisers such as accountants, auditors, consultants, and legal advisers
Government authorities, regulators, courts, law enforcement agencies, or other parties where disclosure is required by applicable law
These providers may receive only the information reasonably necessary to perform the relevant services, subject to their respective contractual obligations, privacy practices, and applicable laws.
We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable legal requirements.
6. SHOPIFY
Our online store is hosted and supported by Shopify.
Shopify provides the e-commerce platform that enables us to offer and sell our products online.
When you browse our Website, create an account, or make a purchase, certain personal information may be processed by Shopify in connection with providing its services to us.
Shopify may process information in accordance with its applicable terms, data processing arrangements, and privacy policies.
We encourage you to review Shopify's privacy information if you would like to understand more about how Shopify processes personal information.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our Website uses cookies and similar technologies
Cookies are small files or pieces of information stored on or associated with your browser or device.
We may use cookies and similar technologies to:
Keep items in your shopping cart
Maintain Website functionality
Remember your preferences
Maintain login sessions
Improve Website performance
Understand Website traffic
Analyze visitor behaviour
Measure marketing campaigns
Prevent fraud and improve security
Provide or measure advertising, where permitted
Cookies may include:
Strictly Necessary Cookies – Required for core Website functions such as checkout, security, and shopping cart functionality.
Functional Cookies – Help remember your preferences and improve Website functionality.
Analytics Cookies – Help us understand how visitors use the Website.
Advertising and Marketing Cookies – May be used to measure campaigns or provide relevant advertising where permitted by applicable law.
Where required, we will request your consent before using non-essential cookies.
You may also manage or disable cookies through your browser settings or available cookie/privacy controls on our Website. Disabling certain cookies may affect some Website features.
8. ANALYTICS
We may use analytics services, including Google Analytics, to understand how visitors interact with our Website.
Depending on the service and your privacy settings, analytics providers may process information such as:
Device information
Browser information
IP address
Pages visited
Website interactions
Session duration
Approximate location
Referral information
This information helps us understand Website performance and improve the customer experience.
Where required by applicable law, analytics technologies will be used subject to appropriate consent or privacy controls.
9. ADVERTISING AND MARKETING TECHNOLOGIES
We may use advertising and marketing services provided by platforms such as Meta (Facebook and Instagram), Google, and other advertising providers.
These technologies may use cookies, pixels, or similar technologies to measure advertising performance, understand interactions with advertisements, and, where permitted, provide more relevant advertising.
You may be able to control certain advertising cookies through our Website's privacy controls, your browser settings, and the privacy or advertising settings offered by the relevant platforms.
10. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send information including:
New product launches
Promotions
Special or exclusive offers
Educational or informational content
Brand and company updates
Other relevant marketing communications
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us.
Please note that even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, payment information, shipping updates, or communications relating to your customer service requests.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
Retention periods may depend on factors including the need to:
Complete and maintain records of orders
Provide customer service
Meet tax, accounting, and legal obligations
Resolve disputes
Enforce agreements
Prevent and investigate fraud
Maintain appropriate business records
Establish, exercise, or defend legal claims
When personal information is no longer reasonably required, we may delete, destroy, or anonymize it in accordance with applicable requirements.
Some information may remain in secure backups for a limited period until those backups are overwritten or deleted.
12. YOUR PRIVACY RIGHTS
Depending on applicable law and your location, you may have rights relating to your personal information.
These may include the right to:
Request information about the personal data we process about you
Request access to your personal information
Request correction or updating of inaccurate or incomplete information
Request deletion or erasure of personal information where applicable
Withdraw consent where processing is based on consent
Manage marketing preferences
Request information regarding certain disclosures or processing activities
Exercise other rights provided under applicable data protection laws
Requests may be subject to identity verification and applicable legal exceptions.
To exercise an applicable privacy right, please contact us at Contact@bheeni.com
We will respond to valid requests in accordance with applicable legal requirements.
13. GRIEVANCE REDRESSAL
If you have a concern, complaint, or grievance regarding the processing of your personal information, you may contact us at:
Bheeni
Email: Contact@bheeni.com
Please include sufficient information for us to understand and address your concern.
We will review privacy-related grievances and respond in accordance with applicable law.
Where applicable, you may also have the right to approach the relevant data protection or regulatory authority after following the grievance redressal process available to you.
14. CHILDREN'S PRIVACY
Our Website and products are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If we become aware that personal information relating to a child has been collected in circumstances where appropriate consent or authorization was required but not obtained, we will take reasonable steps to delete or otherwise appropriately handle that information.
If you believe a child has provided personal information to us improperly, please contact us at Contact@bheeni.com
15. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the relevant systems and service providers, these measures may include:
Encryption during transmission
Secure e-commerce infrastructure
Access controls
Password and account security measures
Restricted access to personal information
Fraud detection and prevention measures
Security monitoring and other appropriate safeguards
However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.
16. DATA BREACHES AND SECURITY INCIDENTS
If we become aware of a personal data breach or security incident affecting personal information, we will investigate the incident and take appropriate steps to contain and address it.
Where required by applicable law, we will notify affected individuals and/or the appropriate regulatory authority.
17. THIRD-PARTY SERVICES AND LINKS
Our Website may integrate with or contain links to third-party websites, applications, or services.
These may include services provided by:
Shopify
Google
Meta (Facebook and Instagram)
Payment providers
Shipping and logistics providers
Marketing platforms
Other technology and service providers
Third parties may have their own privacy policies and data-handling practices.
Bheeni is not responsible for the privacy practices of independent third-party websites or services. We encourage you to review their privacy policies before providing personal information.
18. INTERNATIONAL DATA TRANSFERS
Some of our service providers, including technology, cloud, analytics, advertising, and ecommerce providers, may process or store personal information outside India.
As a result, personal information may be transferred to and processed in countries other than the country in which you reside.
Where required by applicable law, we and/or our service providers will implement appropriate safeguards relating to such transfers.
19. LEGAL DISCLOSURES
We may disclose personal information where we reasonably believe disclosure is necessary to:
Comply with applicable laws or regulations
Respond to valid legal processes or lawful government requests
Cooperate with regulatory or law enforcement authorities
Protect our legal rights or property
Protect the rights or safety of customers or others
Investigate or prevent fraud, abuse, or security incidents
Establish, exercise, or defend legal claims
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or applicable legal requirements.
When we make changes, the updated Privacy Policy will be posted on this page and the "Last Updated" date will be revised.
Where required by law, we may provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
21. CONTACT US
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or how we handle your personal information, please contact:
Bheeni
Email: Contact@bheeni.com
Website: bheenionline.com
We will make reasonable efforts to address privacy-related inquiries and requests in accordance with applicable law.